Last Updated 1 July 2025

Welcome to LU-TRITION. These Terms and Conditions (“Terms”) govern your access to and use of our website (www.lutrition.com.au) and our services, including but not limited to dietetic consultations, digital products, e-books, and other resources.

By accessing our site or using our services, you agree to be bound by these Terms and our Privacy Policy (linked when uploaded). If you do not accept these Terms, please cease using the site and services immediately.

Business Details
Business Name: LU-TRITION
ABN: 31 189 831 511
Structure: Sole Trader
Practitioner: Lucinda Smith (APD)
Location: NSW, Australia (MRP Health Neutral Bay, Invigor Health Bondi Junction and telehealth)
Jurisdiction: Governed by the laws of New South Wales, Australia.

Acceptance of Terms
By accessing our website, booking a service, downloading or purchasing products (including digital content and e-books) you agree to be bound by these terms and our privacy policy. Please read them carefully.
If you do not agree, please cease using our website and Services.

Users of our site or services must be 18 years of age or older, and by using our site or services you warrant that you are at least 18 years of age and that the Services are being acquired for yourself, or on behalf of your child over the age of 13 years where you are that child’s parent or legal guardian.

Health Disclaimer
All content provided on our website, social media, in blog posts, digital products (including e-books and free resources), and through our services is general in nature. It is not intended to be a substitute for personalised medical advice, diagnosis, or treatment.

None of the information or products offered by LU-TRITION are designed to diagnose, treat, cure, or prevent any medical or health condition. Our services—including nutrition consultations—are not a replacement for the care, recommendations, or supervision of your doctor, specialist, or other qualified healthcare professional.

You should always seek the advice of your GP or relevant medical professional before making any changes to your health, diet, lifestyle, medications, or treatment plans.

Our services are not suitable for the management of medical emergencies, acute health concerns, or complex medical conditions without medical oversight.
Individuals with pre-existing medical conditions, those in poor health, or anyone with concerns about starting a new nutrition or lifestyle intervention should consult with their healthcare provider prior to engaging with our content or services. You should never disregard or delay seeking medical advice because of something you have read or received from LU-TRITION.

If you experience unexpected changes to your physical, mental, or emotional health at any time, please seek medical attention immediately.

You are solely responsible for evaluating the accuracy, relevance, and suitability of any information provided by LU-TRITION and for seeking independent professional advice as needed. Our services may not be appropriate for your specific circumstances.

You acknowledge that the effectiveness of our services depends on the accuracy and completeness of the information you provide. Failure to disclose relevant health information may impact the quality and safety of the advice you receive.

By using our site and services, you accept that participation is voluntary and may carry inherent health risks, which could arise from your actions, the actions of others, or unforeseen factors. This is a risk warning under the Australian Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). You assume all risks not otherwise excluded by law. To the extent permitted, LU-TRITION disclaims all express or implied warranties of reasonable care, skill, or fitness for purpose.

Testimonials / Client Reviews
Testimonials or reviews shared on our site or social media reflect individual experiences and results may vary. These are not guarantees of specific outcomes and should not be relied upon as predictive of your personal results.

Nutritional Information
All nutrition content is based on evidence-based practice and the best available research at the time, however, no guarantee is given as to the accuracy, completeness, or suitability for your specific needs.
Nutrient data may be estimated, variable between brands or sources, or calculated via recipe modelling. Always consult your dietitian or health provider before acting on such information.

Dietetic Services
We provide a range of services including individual dietetic consultations (in-person and telehealth), free 15-minute discovery calls, personalised nutrition plans and resources, downloadable e-books and other digital tools. All services are provided by an Accredited Practising Dietitian registered with appropriate governing body (Dietitian’s Australia) and are intended for clients aged 18 years and over. For clients under 18, a consenting parent or legal guardian must be actively involved in the consultation process. We do not offer services to children under the age of 13 years old.

Bookings:
Appointments can be booked via our website, email, phone, or social media channels. You will receive a confirmation email with appointment details after booking. Please ensure all information provided is accurate and complete to support appropriate service delivery.

Payments & Rebates:
In-person: Payment is due on the day via HICAPS EFTPOS terminal. Private health fund rebates can be claimed on the spot and only the gap fee will be payable. Medicare rebates require full payment upfront and rebated onto a debit card following payment.
NDIS: if applicable, we’ll issue an invoice for submission to the portal. Payment is due after funding is processed.

Telehealth: invoices sent via email following the appointment. Payment is due by the date on the invoice. A payment receipt will be provided once funds have been received, which can be utilised to claim Medicare or Private Health Fund rebate for those eligible.
NDIS Participants: If you are eligible for dietitian services under your NDIS plan, an invoice will be provided for submission through the NDIS portal. Payment is to be made via bank transfer once the funds are released.

Cancellation and Rescheduling:
To ensure that we can accommodate all our clients and manage our schedule effectively, we have established the following cancellation policy:

Cancellations require at least 24 hours’ notice
Late cancellations: 50% of the consultation fee may be charged
No shows: Full fee applies
Repeated no-shows may result in the need to prepay for future appointments or the termination of our therapeutic relationship

We understand that emergencies and unforeseen circumstances can arise. In such cases, please contact us as soon as possible, and we will consider waiving the cancellation fee on a case-by-case basis.

We are a small business and really appreciate your understanding and cooperation in adhering to our cancellation policy. This helps us maintain a smooth and efficient scheduling process and ensures that we can provide the best possible care to all our clients. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us.

Confidentiality:
We comply with the Privacy Act 1988 (Cth) and HRIP Act (NSW). Your personal and health information is collected solely for the provision of high-quality, individualised dietetic care. For more, see our Privacy Policy.

Limitation of Liability:
While we strive to provide the best possible advice and service, Lucinda Smith (TA Lutrition) is not liable for any adverse effects resulting from following the dietary and nutritional advice provided.

The advice given is based on the information provided by you and should not be considered a substitute for medical advice from your healthcare provider.

Appointment Changes:
In the event of staff illness or unavoidable disruption, we may need to reschedule appointments and will notify you promptly.

Changes to Services & Fees:
We reserve the right to change, update or remove any of our services at any time.

The prices for Services provided under these Terms of Use will be as set out on the Site at the time you apply for the Services.

All prices are in Australian Dollars unless otherwise stated, and inclusive of GST, and you agree that we may charge you GST as set out in the A New Tax System (Goods and Services Tax) Act 1999 (“GST Act”).

We reserve our right to amend our prices at any time without notice to you.

Any concerns regarding service offerings, fees or payment should be made to us at admin@lutrition.com.au.

Digital Products
We offer downloadable e-books and resources. They are delivered via download link or email after purchase. You may not share, republish, attempt or redistribute our digital materials.

Due to the nature of digital products, we do not offer refunds for eBooks or downloads once delivered. If you receive the incorrect product or experience a technical issue, we will work to resolve this promptly. Your rights under the Australian Consumer Law are unaffected.

Use of Our Website
You agree to use our website and services for lawful, personal, non-commercial purposes only and without infringing on the rights of others or violating applicable laws.

You must not:
Distribute or copy content without permission
Upload harmful software or attempt unauthorised access
Use scraping, bots, or automated tools to collect data
We are not responsible for any loss or damage caused by your use of our website or services. The content of third-party links or advertisements.

Intellectual Property & License
All content on our site (including logos, graphics, documents, resources, and eBooks) is protected by copyright and intellectual property laws.

You are granted a limited, personal, non-commercial, revocable licence to use this content for your own use only.

You must not:
Resell, reproduce or distribute our content
Share your licence or login credentials with others
By submitting testimonials or feedback, you grant LU-TRITION a non-exclusive, royalty-free licence to use this content for promotional purposes. You waive any moral rights under the Copyright Act 1968 (Cth).

Privacy & Security
We are committed to protecting your privacy and your information is handled in line with our Privacy Policy. While we take all reasonable steps to protect your data, online data transmission carries risks. You acknowledge that information shared online is at your own risk.

Limitation of Liability
To the extent permitted by law, LU-TRITION and its representatives are not liable for any loss, injury, or damages (direct or indirect) resulting from use of our services or website, technical failures, data breaches, viruses, site outages or reliance and decisions made based on information or advice received. Nothing in these Terms excludes your rights under Australian Consumer Law.

Indemnity
You agree to indemnify LU-TRITION against any claims, losses or liabilities arising from your misuse of our services, breach of these terms or provision of inaccurate or misleading information you provide.

Amendments
We may update these Terms at any time. The latest version will always be available on our website and your continued use constitutes acceptance.

Contact
If you have any questions, questions, feedback, or concerns, please contact: admin@lutrition.com.au.